Do you have questions?

Our website is an online store, where you can choose the plan and order a SIM card.

1. Choose the plan and press the button “Add to cart”.
2. Choose new number or keep your existing number.
3. You can choose a new number. There are 3 categories — Regular (free of charge), Gold, VIP. Moreover, you can choose a number with a combination of your favourite digits. Press “Sort out” and then choose the number you like.
4. If you need a few SIM cards then press ”Order another SIM”
5. Choose delivery to your door or to Nacex Pick-up Point. If you have already got a Yolka Mobile SIM card, please enter SIM card number (ICCID) from the envelope.
6. Choose prepaid model with any type of c credit card or postpaid model with any European IBAN.
7. If you’ve chosen postpaid model sign a contract and fill in information for direct debit (number of any European IBAN).
8. If you’ve chosen prepaid model you will be redirected on the payment page, where you can fill in the data of your banking card and pay for an order.
9. In 1-2 days you’ll get your SIM card.

If you already have a Yolka Mobile SIM card, then you need to go to the menu and choose «Activate SIM».

1. After that, choose any plan you like most and click «Buy».

2. Choose a phone number.

3. If you want to activate more than one SIM card, click on «Order another SIM».

4. The next step is filling in the required data and the SIM card number found on the envelope.

5. Then just make a payment from any credit card (it will be monthly fee).

6. To activate a SIM card you need to go through the registration. Click on the «Login» button.

7. To login use your Yolka Mobile phone number and PUK number which you can find on the SIM card.

8. Fill in all the required data and sign the contract online.

9. Insert the SIM card into your phone and start using Yolka Mobile.

You can find out what is included in your plan in your Personal Account.

The plan include the indicated number of mobile Internet, minutes and SMS to mobile and landline national (Spanish) phones.

If you have used up gigabytes from your package, purchase additional GB in the required amount.

After placing your order, we will e-mail you an information about the order.
The next letter you will receive when your order is delivered to the delivery service.
On the day of delivery, you will receive a message to the contact number from Nacex (delivery service).
On the indicated day, the SIM card will be delivered to you.
We will e-mail you instructions for activating SIM, in case you insert a SIM card after registration and it doesn’t work automatically.

1.After receiving the SIM, we will send you an email. It will contain a link that you will need to follow to fill out the data necessary to transfer your number and sign a service agreement (without penalties).
2.Transferring the number takes 2-3 business days after receiving the SIM, subject to a positive decision.
3.The day before moving to Yolka Mobile, we will send you an SMS message.
4.When the old SIM card stops working (the phone just loses connection, it usually happens in the morning), insert the Yolka Mobile SIM card into the phone, wait until the Yolka or Mi Operador network is found (when automatically searching for the network) and start using it. If you have manual search installed, you will need to select the Yolka or Mi Operador network from the list of found networks.